This form is intended for members of the Uniformed Services (National Guard, Reserves, and the National Disaster Medical System (NDMS)), who are experiencing civilian employment concerns related to uniformed service obligations.
Employer Support of the Guard and Reserve (ESGR) is an office within the Department of Defense which informally mediates employment concerns between civilian employers and their National Guard, Reserve, and/or NDMS employees. Conflicts involving alleged Uniformed Services Employment and Reemployment Rights Act (USERRA) complaints are mediated through the efforts of ESGR's Volunteer Ombudsmen in all 50 states and 4 territories. The communications made by parties during informal mediation are protected by the Administrative Dispute Resolution Act (5 U.S.C. ??571-583) and may not be released without written authorization by all parties involved in the mediation.
If you believe your rights under USERRA have been violated by your employer, you can call 1-800-336-4590 (option one) between 8am and 6pm Eastern Standard Time to speak with an ESGR representative or you may fill out the form below. An ESGR representative will contact you.
If you have any questions regarding the request and processing, please e-mail us at osd.USERRA@mail.mil or call 1-800-336-4590 (option 1).
Please note: If, after 4 days of initial contact, your assigned Ombudsman has not heard from you, your case may be closed. A new case can be opened when you are available to discuss your concerns with your assigned Ombudsman.