USERRA Contact

ESGR informs and educates Service members and their civilian employers regarding their rights and responsibilities governed by the Uniformed Services Employment Reemployment Rights Act (USERRA). ESGR does not enforce USERRA, but serves as a free resource for employers and Service members.


ESGR's Customer Service  Center is available to answer USERRA questions or to refer cases to a trained Ombudsman. Contact the Customer Service Center Monday through Friday (except Federal Holidays) toll-free at 800-336-4590, Option 1, between 8:00 AM and 6:00 PM (ET); e-mail us at; or complete an online form.

USERRA Inquiries

Mediation Services

Specially-trained Ombudsmen are available to assist members of the Guard and Reserve in resolving disputes with their civilian employers related to military service in the uniformed Services through neutral and impartial mediation. Call 800-336-4590, Option 1, or click on the link below to request mediation assistance.

Service Member USERRA Support Request

ESGR Ombudsmen are volunteers located throughout the United States and its territories.

Other ESGR Services

If you have other questions or comments about ESGR, please use our Request Assistance form.